PrimeFaces has 4 different support options;
|COMMUNITY||Free||Support is provided voluntarily by PrimeFaces community not by PrimeFaces Team and there is no guarantee in getting a response.|
|ELITE||249$ per year||PrimeFaces Elite is an annual subscription based service to access Elite Releases of PrimeFaces and does not secure a support service from PrimeTek.|
|CASE||Get a Quote||If you need a new feature, enhancement or a fix for a particular case we estimate the necessary effort and time required for the solution then make an offer based on the complexity of the case.|
|PRO||Get a Quote||PrimeFaces PRO is the full support package featuring advanced support services. Please see the dedicated PRO section below for more information.|
With PrimeFaces PRO, it's easy to support, tune and add features to PrimeFaces as if it were an in-house framework.
PrimeFaces PRO is a term based commercial support service. With the exclusive services of Pro account, you no longer need to post your questions in PrimeFaces community forum and your issues to community issue tracker.
Standard PRO Services
- Access to pro.primefaces.org
- Response at most in 1 business day.
- Access to private certified maintenance releases.
- Defect patches.
- Private branch management in case you need.
- Customized builds.
- Unlimited number of cases.
- Remote desktop connection.
- Conference calls for discussions.
- High priority to your issues.
- Non PrimeFaces related general JSF assistance.
New feature and enhancement requests are not available in core services and provided via an hour based model instead. When you have a feature request we provide an estimate, if you confirm we deliver your request within an estimated timeframe and deduct the amount of work from your hours. These requests can be;
- New components.
- New functionality to existing components.
- Changing the way a certain functionality is implemented.
- Proof of Concept implementations of a use case.
- Code reviews to offer best practices.
Hourly rate is 200 usd and discounts apply on bulk purchases that are more than 50. You can purchase additional hours along with the subscription and also anytime during your subscription period. If your subscription term ends with unused hours, they will be added to your new subscription term in case you extend.
To get a quote, please contact us and mention the total number of developers who will be working in your PrimeFaces projects.
"The one word that I can use to describe both the Primefaces component suite and the team building, supporting, maintaining, and extending it is AMAZING! We have an enterprise level support agreement, and I can honestly and emphatically say it is the single best software investment we have ever made. After working with the Primefaces team for only a few short months, I have come to the realization that this team is probably one of the hardest working and technically adept teams in the world. They are leading the globe in JSF development, and they will quickly get you excited about what the future holds for JSF and how Primefaces will be leading the way. The technical support we have received is top notch. Every inquiry receives a timely, informative, and exact response. As an enterprise customer, I immediately felt as if the Primefaces team was totally committed to the success of my project. Also, the primefaces component suite is by far the best JSF2 compliant suite available. I could probably find a use for almost every component in my current project. Every person that views the component suite demo is extremely impressed. And you can have confidence knowing how committed the Primefaces team is to ensuring the component suite continues to evolve and improve. Again, I cannot emphasize enough how impressed I have been with every facet of the Primefaces team. I am also truly grateful for all the expert advice I have received from this team, as without their help my project surely would have failed. I strongly urge any individual that is evaluating Primefaces to seriously consider an enterprise support contract. This team will instantly earn your respect and admiration. Strong enterprise support can ensure amazing teams like Primefaces will continue to perform the incredible work that they currently do." Jim Pollock, Organization: Undisclosed
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JSF and PrimeFaces Trainings
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